What are “soft skills” in the workplace?

Soft skills in the workplace refer to the interpersonal attributes and qualities that enable individuals to effectively interact with others. These include skills such as teamwork, communication, empathy, problem-solving, and adaptability.

B is correct because these competencies play a crucial role in how employees collaborate and contribute to a positive work environment. Unlike hard skills, which are technical abilities specific to job functions, soft skills are more about how individuals manage their behavior and relationships with colleagues, clients, and stakeholders. They enhance teamwork, improve conflict resolution, and foster a cooperative workplace culture, all of which are essential for organizational success.

In contrast, the other options focus on different aspects of professional qualifications. Technical skills are specific abilities or knowledge needed to perform particular tasks, which are necessary but do not encompass the relational dynamics of the workplace. Physical strength relates to the ability to perform certain physical tasks but does not reflect the communication or interpersonal competencies of employees. Certifications pertain to formal recognitions of specialized knowledge but are not indicative of how well someone may work with others or navigate interpersonal relationships. Thus, B captures the essence of what soft skills are and their importance in a collaborative work setting.